Privacy Policy

1. Introduction and Scope of Activity

PRO-TEK ("We", "Us", "Our", "Company") operates as an elite agency for advanced cybersecurity and intelligent software engineering, officially registered for Computer Programming (activity code 62.01) and Information Technology Consultancy Activities (activity code 62.02). As the architect of the PERUN SOC managed security operations center, implementer of autonomous AI cognitive agents, and provider of enterprise workflow automation, data confidentiality is the bedrock of our engineering practice. This Privacy Policy governs the collection, processing, and safeguarding of personal and operational data in rigorous compliance with the Law on Personal Data Protection of the Republic of Serbia (ZZPL) and the General Data Protection Regulation (GDPR).

2. Categories of Data We Process

We collect and process exclusively the data strictly necessary for executing our technical, security, and consulting services:

• Identification and Contact Details: Full name, professional email address, telephone number, and company name provided through inquiry forms or cybersecurity audit requests.
• Technical Dnevnik / Logs: Anonymized IP addresses, access timestamps, and browser user-agent data collected for the telemetry protection of the pro-tek.rs web portal and real-time cyber threat mitigation.
• Client Infrastructure Telemetry: Network event data, packet logs, and system metrics inspected strictly under executed Service Level Agreements (SLA) and Non-Disclosure Agreements (NDA).
• Enterprise Business Documents for AI Pipelines: Invoices, electronic dispatch notes, contracts, and structured operational workflows entrusted to our autonomous AI models for automated classification, validation, or ERP integration.

3. Processing Purposes and Enterprise AI Standards

Data processing is restricted exclusively to legitimate engineering and contractual scopes:

• Responding to business inquiries, formulating technical proposals, and conducting cybersecurity architecture assessments.
• Executing 24/7/365 PERUN SOC managed detection and response, digital forensics, and penetration testing engagements.
• Engineering and deploying autonomous cognitive AI agents and enterprise integrations (ERP, state portals such as SEF e-Invoicing, SEO e-Consignment, and secure banking APIs).
• AI Zero-Data-Retention Guarantee: Client documents, telemetry payloads, and query embeddings processed through our autonomous AI agents are NEVER utilized for training, fine-tuning, or persistent storage in public or third-party AI models.
• Private On-Premise LLM Deployments: For organizations with strict regulatory or defense confidentiality mandates, we provide full local deployment of private open-weights models (Private On-Premise LLM) inside your isolated perimeter, ensuring zero egress of enterprise data.

4. Data Protection Architecture

We enforce a strict Security-by-Design and Zero-Trust architecture adhering to Tier-1 cryptographic standards:

• All data in transit is encrypted using TLS 1.3 protocol; data at rest is safeguarded with military-grade AES-256 encryption.
• Access to client environments is rigorously restricted under the Principle of Least Privilege and requires mandatory hardware Multi-Factor Authentication (MFA).
• PERUN SOC real-time automated SIEM/SOAR monitoring actively isolates anomalies, credential abuse, and behavioral discrepancies.
• Enterprise Guardrails mechanisms are natively integrated into all cognitive AI agents to preempt prompt-injection vectors, adversarial jailbreaks, and data exfiltration.

5. Data Subject Rights (GDPR & ZZPL)

Under international and domestic privacy regulations, you are entitled to exercise the following rights:

• Right of access to personal data processed concerning you.
• Right to rectification of inaccurate or incomplete records.
• Right to erasure ("Right to be Forgotten") when records are no longer required for contractual or legal mandates.
• Right to restriction of processing and right to object to specific processing workflows.
• Right to data portability in a structured, commonly used, and machine-readable format.

6. Corporate Information and Contact

To exercise your statutory privacy rights, or for inquiries regarding our cybersecurity and autonomous AI defense architecture, please contact our Data Protection and Security team:

• Legal Name: PRO-TEK
• Headquarters: Partizanska 61, 23300 Kikinda, Republic of Serbia
• Registration Number (MB): 68043905
• Tax Identification Number (PIB): 115038958
• Official Activity Codes: 62.01 (Computer Programming) & 62.02 (IT Consultancy & Cybersecurity)
• Email: info@pro-tek.rs
• Direct Telephone: +381 60 66 56 750